1. Emotional Competence

Everybody has feelings. But not everybody is familiar with how to manage those feelings. We teach Emotional Competence skills which refers to how people deal with emotions. It is about how you recognize, understand, express and regulate your own emotions and respond to the emotions and interactions of others.

These topics are also known as Emotional Intelligence (EQ) or Social Emotional Learning (SEL). We refer to Emotional Intelligence as Emotional Competence because research shows this competence can be taught & learned unlike intelligence.

We would cover:
1. Introduction to Emotional Intelligence (EI)
2. Know your emotions
3. Manage your emotions
4. Recognise emotions in others
5. Relate to others

This course is extremely useful for anyone who leads or works with other people, no matter what size the organisation. It is applicable for teamwork, customer service, and building relationships. Important for anybody who wants to develop a better understanding of themselves and others to enhance personal and professional relationships.
Through a mix of discussion and practical exercises, you'll develop awareness and practical strategies for being in touch with yours and other's emotions.

2. Corporate Etiquette

Corporate Etiquette refers to set of rules an individual must follow while he is at work. One must respect his organization and maintain the decorum of the place. Corporate Etiquette teaches us to behaving sensibly and appropriately at the workplace to create an everlasting impression. No one would take you seriously if you do not behave well at the workplace. Remember we can't behave the same way at work place as we behave at our homes. One needs to be professional and organized.
It is important to behave well at the workplace to earn respect and appreciation.
We would focus on:
1. Meeting Etiquette
2. Professional Business Writing Etiquette
3. Workplace Etiquette and office professionalism
4. Telephone/Communication Etiquette
5. Art of Business Dining Etiquette
6. Dressing Etiquette

3. Customer Experience Activation

As a marketing leader, you know that each customer experiences numerous touch points with either your company, their environment, associates, products or even competitors throughout their lifecycle. The customer experience is really your brand, since that is what customers remember and communicate to others, rather than your marketing. Thus, the real challenge in building your brand is building the level of engagement and delivery of your team.
It's the job of marketer to ensure that each interaction/experience has a positive impact that moves the customer on to the next stage. But how can you measure the success of your efforts and their impact on your customer's decision making? It's time to think about Customer Experience Activation, this course will help you:

1. Get to know your customers
2. Begin buyer persona creation
3. Identify digital behaviors
4. Map customer journeys
5. Take the reins: Move consumers through their lifecycle faster
6. Identify customer stage and speed Remember, customers remember the experience and not your brand logo.

4. Market Driving Strategies

Sales training is the process of improving sellers' skill, knowledge and attributes to drive seller behavioral change and maximum sales success. To be the most effective, sales training should viewed, designed and executed as a change management initiative.

During the course of this training, we would focus on:
1: Fundamentals of Marketing for marketing professionals
2: Developing a Strategic market plan
3: Negotiations Strategies and Secrets
4 marketing and sales implementation
5: Strategic marketing communication
6: High Performance sales skills
7: Sales management techniques and strategies

5. Executive Presence

Executive presence is an art, like negotiation skills or acting. It's fundamentally about developing your own original voice. It's an art because it is deeply personal and must be refined and mastered over time through experimentation, failure and repeated execution
This class will help you to:
1. Embrace Your Unique Value.
2. Be Self-Aware.
3. know what to say Before You Speak.
4. Breathe.
5. Use the Power of Silence.
6. Meaningfully Engage with your Client.
7. Assert Boundaries.
8. Employ Wit.
9. Dress the Part.
Your originality sits at the core of your ability to communicate authentically and powerfully. Executive presence is inherently a developmental process of daily emotional weight-lifting, a process of becoming your real self.
We will help you nurture and refine yourself, your voice and your inner strength.

6. Team Building

High Performing teams exhibit accountability, purpose, cohesiveness and collaboration, how do you turn a dysfunctional group into a productive team, can you make a good team better? Find out the answer to both questions during our schedule of active teambuilding training.

At this end of this team building training course, participants will be able to:
1. Appreciate team skills and dynamics
2. Identify and develop personal skills to become a more effective team member
3. Establish effective team processes
4. Improve team communication
5. Demonstrate skills that help you to implement effective changes in the workplace